If you need to cancel or adjust an order please contact us as soon as possible using the Contact Us Form. 

Once an order has been dropped off with the postal service it can no longer be cancelled and the item will need to be returned at customer expense to process a refund.

If your item arrives damaged please take clear photos of the damage and contact us immediately through our messaging service with photos attached.

For the safety of all aquatic pets we cannot accept a return if it has been submerged in your aquarium.  Please be respectful to fellow hobbyists and do not try to return an item that you have used.

We love our customers and are very sympathetic when our customers are not satisfied with what they’ve received.

We strongly encourage customers to thoroughly examine our web page and product descriptions to best understand what they will receive when shopping with us.  If for any reason at all you have issues once your order arrives please contact us through our messaging service and we will do whatever we can to convert your issue into a 5-star experience.